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shopify privacy policy

Outside of these service providers, we will only share your information if we are legally required to do so (for example, if we receive a legally binding court order or subpoena), or where a Shopify merchant instructs us to share information on their behalf. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit. This data may be subject to the laws of the countries where we send it. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden. If any changes are significant, we will let you know (for example, through the Shopify admin or by email). Shopify believes in making it easy for you to use our platform in a manner that complies with privacy and data protection laws like the GDPR. Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). [[INCLUDE IF USING REMARKETING OR TARGETED ADVERTISING]] “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. For the current version, visit We are only a processor on their behalf, and cannot decide how to process their information. COMMON LINKS INCLUDE: FACEBOOK; GOOGLE; BING]] If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at privacy [at], or at one of the addresses below. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant’s store, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy. If you have any concerns about whether your app's usage of data is captured within the template provided below, then consult a lawyer for advice. When you install the App, we are automatically able to access certain types of information from your Shopify account: [[INCLUDE IF LOCATED IN OR IF YOU SERVICE MERCHANTS/CUSTOMERS IN EUROPE]] For more information about how Shopify complies with the GDPR, and to make sure that you will be in a position to comply in relation to your use of Shopify, download Shopify's GDPR whitepaper document (in English). If you visit one of Shopify’s websites or contact Shopify support, we generally use your personal information to provide you with the specific service you are using. If you make a request to us, we will forward your request to the relevant merchant and help them fulfil your request. We share your personal information with companies who help us provide you with our services. While Shopify does what it can to set you up for success, there are also steps you will need to take on your own, and ultimately, compliance with the GDPR is the responsibility of each individual merchant. What information we collect about you and why Shopify collects the following personal information about you when you use one of our apps: Look professional and help customers connect with your business, Find a domain, explore stock images, and amplify your brand, Use Shopify’s powerful features to start selling, Sell at retail locations, pop-ups, and beyond, Transform an existing website or blog into an online store, Provide fast, smooth checkout experiences, Reach millions of shoppers and boost sales, For people who visit Shopify’s websites or contact Shopify support. By using our website, you agree to our privacy policy and our cookie policy . We will of course help our merchants to fulfill these requests by giving them the tools to do so and by answering their questions. We only use this information at the direction of our merchants—they ultimately choose how and why to use your information. The GDPR imposes new obligations and responsibilities on controllers and processors of data. For information about how we respond to such orders, please review our Guidelines for Legal Requests. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: To make a request about your personal information, contact the specific merchant directly. Ground floor, We use service providers to help us provide services to our merchants. We believe you should be able to access and control your personal information no matter where you live. This template can be used as a guide in crafting your own app privacy policy. When we use machine learning, we either: (1) still have a human being involved in the process (and so are not fully automated); or (2) use machine learning in ways that don’t have significant privacy implications (for example, reordering how apps might appear when you visit the app store). Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Your Rights You can find more information about our security measures at This page was printed on Nov 12, 2020. For more information about how we use these technologies, see our Cookie Policy. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. Your information is then sent to other Shopify locations and to service providers who may be located in other regions, including Canada (where we are based) and the United States. c/o Intertrust Ireland If we then send this personal information outside of Canada (for example, when we send this information to our Subprocessors), this information is protected by contractual commitments that are comparable to those provided in Standard Contractual Clauses. If you have legal questions specific to your obligations under the GDPR, then please consult with a local lawyer who is familiar with data protections laws. If you are located in Europe, the Middle East, South America, or Africa: Attn: Data Protection Officer [[INSERT OTHER USES OF INFORMATION, INCLUDING SPECIFIC REFERENCE TO BEHAVIOURAL/TARGETED ADVERTISING IF RELEVANT]], [[DESCRIBE THIRD PARTIES WITH WHOM YOU MAY SHARE PERSONAL INFORMATION YOU COLLECT]]. Shopify has designed its platform to allow merchants to operate anywhere in the world. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at We are a Canadian company, but we work with and process data about individuals across the world. What information we collect about you and why, When and why we share your information with others, To provide merchants with our services, and enable them to operate their business—e.g., to allow them to complete a transaction, screen orders for fraud and risk, fulfill orders, and contact you with new products or offers, To provide merchants with our services, and enable them to operate their business (e.g., to provide them with analytics about how many people visit their store, and to help them troubleshoot and improve their store). For more information about how we use these technologies, see our Cookie Policy. We retain your personal information until you tell us to delete it. By using our website, you agree to our privacy policy and our cookie policy . If you are not happy with our response to a request, you can contact us to resolve the issue. The European Union's General Data Protection Regulation (GDPR) came into effect on May 25, 2018. Yes you can generate these policies quite quickly by going to Settings > Checkout in your admin: Once generated they can be edited and then be added to your … As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. If we change our privacy practices, we may update this privacy policy. We also provide detailed FAQs, documentation and whitepapers covering the most important privacy topics, and respond to privacy-related questions we receive. Having a privacy policy for your app helps assure merchants that their data is being treated in an ethical and transparent manner. If you have questions about how a specific merchant or store uses your information, please visit their privacy policy. What information we … 151 O’Connor Street Shopify believes strongly in protecting your customers’ personal data as well as your own, and understands that doing so is critical to help you preserve the trust and confidence of your customers. We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. When we send your information across borders, we take steps to protect your information, and we try to only send your information to countries that have strong data protection laws. While Shopify does what it can to set you up for success, there are … Many of the merchants and partners using Shopify do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. 77 Robinson Road, Shopify believes in making it easy for you to use our platform in a manner that complies with privacy and data protection laws like the GDPR. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [[INSERT CONTACT EMAIL]] or by mail using the details provided below: [[INSERT PHYSICAL ADDRESS, AND DATA PROTECTION OFFICER CONTACT INFORMATION IF RELEVANT]], Prohibited actions on the Shopify App Store, Make your first GraphQL Admin API request,

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