The longer you leave a Jetpack powered on the quicker it starts to break down performance wise and the more likely you are to have issues with it. Thank you! It has been having a consistent connection issue. The configuration is shet to … Both can connect to the jetpack individually and both at the same time. Jetpacks are a low powered home router with a limited effective range. Due to the increased mobility the manufactuers have to scale back the WiFi radius of these devices, but that normally isn't a problem for a mobile traveler that these devices are best suited for. However, by default sleep mode puts your machine into a hibernate state which the network adapters do not survive in. I have a laptop and a desktop - both running Windows 7. Hi John and thanks so much for the very complete answer. True, under normal situations this should not be a problem. I have the jetpack set never to sleep or shut off - but the screen does darken after 5 minutes - and than seems to be somehow related to when it won't reconnect. Jetpack 6620L having erratic connection issues, Re: Jetpack 6620L having erratic connection issues. I do need to apologize for not replying sooner - I had lost track of this question and only stumbled upon it and your reply again this morning! It is a bit disappointing to hear that the Jetpack really can't operate efficiently in the relatively short space I am using it.My old Jetpack was fine and I could keep it anywhere within the 3 room area and both computers could access it without issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have had a jetpack 6620L for about 10 months. Depending on which SIM Card your Jetpack uses, it might be a direct swap. One of these is more appropriate for your application: http://3gstore.com/product/5618_pepwave_max_br1_3g_4g.html, http://3gstore.com/product/5419_cradlepoint_ibr600_verizon_multiband_3g4g.html. Sleep mode is a tricky one. A Jetpack is not designed for continuous duty operation or to be connected to external power 24/7. Your personal devices may not like the signal they are receiving from the Jetpack its current default configuration. 4G LTE. Verizon has better devices suited for this task such as a USB+modem combo, 4G LTE home router or even LTE Internet Installed. And even this current Jetpack was great when I first got it last summer. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This suggests a distance or interference issue in your environment. • After the initial startup screens display, the Home screen and menu options are available. Unfortunately where we live, there is really no alternative to a wireless type of internet connection. I can't get into any type of plan that does that - since I never know if I will need more speed after their 10GB limit. https://www.verizonwireless.com/home-office-solutions/verizon-smarthub/. The home router would need to have a feature that allows it to connect as a wireless bridge for it to work. A typical home router may not have any problems with covering 3 rooms in this environment which may be throwing off your expectations a little. https://www.verizon.com/support/troubleshooting-sign-into-jetpack-admin-video We want this to be on all the time as we use it for guest wireless. > Can you tell me a Verizon device that would better meet my needs? I am at a business (state governement) and their FAQ's state it's residential. I will look into those. We have tried satellite and it is not good. I have a laptop and a desktop - both running Windows 7. The Jetpacks are not intended for 24/7 access in one location. The people at the 3GStore can answer all your questions as well as help your select a unit and support it after purchase. There are tiered data only plans for the Jetpack and USB modem devices available for more 4G LTE high speed hotspot data. Right now I am testing it mid-way between the two computers to see if I can find a good placement. Thanks for the information. Jetpacks are not a long range WiFi device and normally optimal use is restricted to the current room or perhaps one room over. However - if I put either computer to sleep and then come back later - can be even 5-10 minutes later - the jetpack won't reconnect. 3rd party sites have more info for USB Modem + Router combos (cradlepoint): https://3gstore.com/products/3_3g4g_soho_routers.html. Due to the age of this thread, it will be locked in order to keep discussions current. There is no cable here - though Spectrum says there are coming "someday" - LOL! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. > Since this jetpack is able to connect 10 devices at once, I would think it could handle 2 computers that are only 30 feet from each other. The LTE installed or LTE router is designed for 24/7 access. There doesn't seem to be a lower speed after 10GB as with data on their unlimited plans. Sounds like you need a 4G LTE Router or a USB Modem + Router combo. I would appreciate it if someone could provide some assistance in helping me troubleshoot the issue. Seems that the first thing is probably to check with Verizon support to be sure there isn't an issue with the Jetpack itself, and then work toward reworking my network. I have dealt with the 3G store in the past, so I think I'll email them with questions. Can you tell me a Verizon device that would better meet my needs? I have had a jetpack 6620L for about 10 months. I need something that can get 10-12 (possibly more) GB each month and allow 2 computers and occasionally a Kindle and cell phones to access the WiFi. No need to worry as you have come to the right place for help. Happens when using with tablet also. Once you know the optimal configuration works you can start adding in distance and obstructions a little at a time to find out the optimal positioning of everything. I previously had the 890L and it was plugged in all the time and it never shut down. Connecting to the Verizon 6620L Wireless Hotspot Step 1: To power on the device, press and hold the Power Button until the Jetpack display lights up. I need to significantly The distance between the PCs and the Jetpack is a concern. As far as I can tell, the Jetpack is up to date on its updates. I'll need to do some more research on alternatives, but I do need something that can be used for more than 10 GB on occasion, and have variable usage that I can adjust as I see my needs each month - which the Jetpack has. > It is very frustrating to be using one computer and then go to use the other and find that the jetpack won't connect unless i carry the jetpack between computers so that it is right on top of the one I need to be using. Pending on the VZW device you decide to pursue you may have options for different data plans from there. > This is a house - and the computers are located about 3 rooms from each other - and there don't seem to be any obstacles to the signal except walls. This has all been very helpful and I do appreciate all of the help and information! I'm not too savvy on the consumer plans and options that are available. I used it over a year. I have the same problem with my 6620L. This is a house - and the computers are located about 3 rooms from each other - and there don't seem to be any obstacles to the signal except walls. Jetpacks are not the ideal device for a 24x7 connectivity scenario. View and Download Verizon Jetpack MiFi 6620L user manual online. Boot them up, surf a while and shut it down until you need it again. Ann is correct! I think I'll begin with placement to see if there is a place where both computers can access it without too much interference. After I see how this new placement works for the Jetpack, I am planning to call Verizon service and also see what they suggest. I appreicate the help you both provided. Since this jetpack is able to connect 10 devices at once, I would think it could handle 2 computers that are only 30 feet from each other. Is there something better that would be in that price range that might work that you can suggest? I used speedtest.net to check the download speed and it's only 1.89 Mbps. Are you aware of any physical damage that may have been done to the device? As to your suggestions for other devices - I had looked at the 4G home router - but it looked to me like that would need to be on a plan where the usage would be lowered after reaching 10GB. No need to worry as you have come to the right place for help. I need to physically move the jetpack so that it is right on top of whichever computer I am trying to connect and then it will connect. There is only 1 wall now between them and perhaps that will work better. When the machine is woken up it will try to pick up where it left off which can cause issues for Jetpacks. If so then you rig up your home router as an Access Point to the Jetpack and let all your home devices connect to the home router instead. Maybe the Jetpack I have is more prone to this. Are you aware of any physical damage that may have been done to the device? It always connected quickly to either computer, no matter where it was in the house, and it was quite fast. Thanks so much for all of this information. > I am at a business (state governement) and their FAQ's state it's residential. Jetpacks are best used as a temporary internet access device. Verizon's map shows good 4G in this area, and nothing has changed as far as I know. It shuts off (whenever I don't want it too) but starts again right away. Are you using the original manufacturer's charger that came with the device or from a 3rd party? Try looking through the logs on the Jetpack for more clues. This online tool will help you identify and resolve problems with your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 5510L. Thank you for the reply. The configuration is shet to never go to sleep and to never shut down. • The device will work with battery or when plugged into power using the AC power adapter. No FIOS, or anything else either. Do you have any other thoughts or know of any other products that we should look at? Hopefully I can get to the bottom of this to improve the performance, or I guess I'll just need to learn to live with it at least till my contract with Verizon is up on this Jetpack. If a post answered your question, please mark it as the answer. This online tool will help you identify and resolve problems with your Verizon Jetpack 4G LTE Mobile Hotspot 890L. is correct! You can configure your personal devices to maintain network connections while sleeping if you like which may yield some positive impact. Jetpack MiFi 6620L wireless router pdf manual download. I need something that can get 10-12 (possibly more) GB each month and allow 2 computers and occasionally a Kindle and cell phones to access the WiFi. Cross reference this info with whatever logs are available on your personal machines. We have a Jetpack MiFi 6620L that shuts down every week or so. When WiFi performance testing it is best to keep the Jetpack right next to the PC you are testing from. You may refer to the following link here on how to do this: http://spr.ly/6607Eva0U. Now it has these connection issues and the speed is nowhere near what it was. When troubleshooting its important to place the Jetpack directly next to the personal device you are concerned about to minimize distance and interference. Kev48us, we are disheartened to learn that your Jetpack device is no longer responsive. Please, also remove the battery for 30 seconds and replace it back into its housing and put the cover back on. A Jetpack is not designed for continuous duty operation or to be connected to external power 24/7. Again, thanks so much for the information. I'm most definitely NOT a VZW employee. However treating the Jetpack like a 24x7 device, operating devices at 30 or so feet, unconfirmed interference in the area, there are lots of factors playing against you in this scenario that would be resolved by placing a better device in place of the Jetpack. It has been having a consistent connection issue. At most, the jetpack is about 30 feet from one or the other computer - never more - and it works fine sometimes, until it won't.

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