See boostmobile.com/networkmanagement for details. Weight: 3.4 Ounces Connect up to 10 devices at the same time to share with family and friends. So I had my hotspot device for months now and it worked perfectly fine. Int’l. A phone number and a pin code will be assigned, so you can manage your service. I called 2 local Boost stores just to get transferred and i called customer support 3 times and got hung up on. Please, send us a private message with the phone number and PIN to check the account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. *HD video streams up to 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps. Need help configuring the settings of my Coolpad Surf mobile hotspot. Did you get an error message when you tried to activate it online https://activate.boostmobile.com/primary/activations-home?intnav=UtilNav:Activate? Family Plan: Up to 5 lines/acct. devices). Int’l. Unlimited svcs. Offers/coverage not avail. We'll be happy to help. No one is helping me. $hrink-It! It only gives the option to activate a phone as far as I can tell. installment agreement, qualifying device & service plan, & eligibility review. 800 KB Download. SIM Type: Nano SIM Can you send us a private message? will expire & acct. due on monthly pymt. $35 plan, usage draws from high-speed data then reduced to 2G speeds. Sales taxes for full purchase price due at the time of sale. devices). date or acct. To send a private message, click on any of the social care agents user names and select the option send this user a private message. We value your privacy and security. Unlimited services are on-network only. How can I quickly resolve this. Enter your Password in the field provided. APR varies. extra. The Coolpad Surf WiFi hotspot connects to up to 10 devices at once so you can create your own WiFi network wherever you go. svcs. I didn't buy a phone just a hotspot. Size: 4.25” x 2.6” x 0.59” Phones must be compatible and unlocked domestically by your current carrier before switching. Requires Boost Mobile service plan. No one is helping me. Learn everything, from setting up your email to managing all of your games and applications. The Technology That Keeps Us Together Search our products to find the right fit for you. Please help. Standby Time: Up to 45 Hours I have paid the $50 for 50gb data. Thanks for contacting us. balance will be forfeited. Valid Through 1/7/21. Payments: Total plan price includes services, taxes & fees. Sufficient funds must be added within 120 days of suspension or acct. If this is a problem and I need to return the hotspot please let me know. After the horrifically terrible experience I've had with Customer Service, Technicians, BoostCare, and this community, I've decided to return the CoolPad Surf for a refund and end my relationship with Boost Mobile. balance will be forfeited. 18-mo. Pymt. I have the same problem. I don't know how Boost can exist with this level of deplorable, shameful, and inexcusable customer service/behavior. See boostmobile.com/networkmanagement for details. 18-mo. 800 KB Download. Use these steps to access the admin page for the Coolpad Surf. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The upload/download speeds are literally less than 1MB. Hi there jhum0315. We truly apologize for this experience. for all lines & its add-ons. for all lines & its add-ons. No account yet, ordered the hotspot online but do not have a way to activate. Sufficient funds must be added within 120 days of suspension or acct. balance will be forfeited. I need to share my experience because this is simply asinine. Same thing here. Coolpad Surf (T-Mobile) User Manual & Quick Start Guide; Coolpad Surf (Sprint/Boost) User Manual & Quick Start Guide Coolpad Support Follow. I have the Coolpad Surf. Shipments going to AK and HI will be shipped Two-Day service regardless of selected shipping method. Secondary lines pay their one-time/add-on purchases. from select content providers. date or acct. Shipping Disclaimer: Orders placed after 12PM local destination time will not be processed and shipped until the following business day (Mon-Fri excluding Holidays). All Rights Reserved. : Req. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi there DaisySyme. Download the User Manual & Quick Start Guide by clicking the links below. Primary responsible for monthly pymt. 30GB on $60 plan. 5. Hello, NamedEunice, We apologize for any inconvenience. I don't know how Boost can exist with this  level of deplorable, shameful, and inexcusable customer service/behavior. svcs. The upload/download speeds are literally less than 1MB. everywhere or for all phones/networks. Sufficient funds must be added within 120 days of suspension or acct. The login screen will appear. credit. Network experience may vary & other services/features, including MMS & some pre-installed applications, may not function or be avail. BYOD: Avail. © 2020 DISH Wireless L.L.C. Mobile Hotspot, VPN & P2P Limits: plans include Mobile Hotspot, usage draws from high-speed data allotment. Ask to port# or add new#. Pymt. Usage Time: Up to 6.4 Hours LTE svcs. Copyright © 2020 Coolpad US. Thanks for contacting us. Enjoy your own personal Wi-Fi network, enhanced by Sprint’s 4G LTE coverage. Need help configuring the settings of my Coolpad Surf mobile hotspot. Enjoy your own personal Wi-Fi network, enhanced by Sprint’s 4G LTE coverage. Card Slot: No, Charger (Type A microUSB Charger Cable),Data Cable, Quick Start Guide, and Health, Safety, & Warranty Guide, User Manual – English > Wi-Fi Specs: 802.11 b/g/n †SD video streams up to 480p+, music up to 500kbps, gaming up to 2 Mbps. 2X Data Offer will be suspended. Monitor your data usage through the simple web UI. extra. I am having the same issue as bkusz8276. Please, send us  the address to check the  coverage. Quickly view your usage with an intuitive panel and LED indicators that make it easier than ever to understand key stats like battery life, data consumption, and more. Just horrible service, I have plenty of pictures and videos I'm trying to see where to swnd them to report boost. No, you can activate it there. We'll be happy to help. Color: Black, LED Indicators: Power, Wi-Fi, Battery, and Data Consumption, 2,600mAh Battery Charging Time (Full Charge): Up to 2.5 Hours, Processor Type: MDM9207 Int’l. Family Plan: Up to 5 lines/acct. devices). Cant watch videos at all. Have tried since and get a message that it can't activate. Acct. Hi JohnJ7 - That will no longer be necessary. We have received your private message and we will continue to review this for you in private. Hello, gmulder27! svcs. will be suspended. will expire & acct. After the horrifically terrible experience I've had with Customer Service, Technicians, BoostCare, and this community, I've decided to return the CoolPad Surf for a refund and end my relationship with Boost Mobile. Click Login. Hi. Eligible customers can finance up to $600 & the down payment will cover amounts over $600. credit. will expire & acct. How can I fix it? Sufficient funds must be added within 120 days of suspension or acct. I just purchased the Coolpad Surf as well and my devices will not connect. See boostmobile.com/networkmanagement for details. Please help. I don't know what to do honestly. Prohibited network use rules & other restrictions apply. See boostmobile.com/datafreemusic for details. May not be combinable with certain plans/programs. I purchased a new coolpad surf through boostmobile website. Not all plans can be combined with other offers. All rights reserved. Lost/stolen phones not accepted. All prices, offers, fees, and features subject to change. You have to create an account with the hostpot information (serial number). See boostmobile.com/networkmanagement for details. of service. No one is helping me. for select devices for activation on the Boost Mobile network. We'll be happy to help. Mobile Hotspot, VPN & P2P Limits: 12GB on $50 plan and 30GB on $60 plan, and ends after usage. HD-capable device. 6. I resetted my coolpad surf and did everything but it didn't work. After 3 on-time payments, you will receive a $5/mo. I saw similar message yesterday. BoostUP! Hey everyone. Pymt. Payments: Total plan price includes services, taxes & fees. Includes 50 domestic voice roaming minutes (sel. I have only purchased the hotspot and not a cell phone. We definitely want to get this figured out for you, AshJRiggs85. are on-network only. I have the Coolpad Surf. Get a good look at the Surf from all angles. Int’l. date or acct. Thanks for bringing this to our attention. Unlimited Services: The small percentage of Unlimited customers who use more than 35GB of data during a billing cycle, will have speeds reduced to 2G. Please, send us a private message with the phone number and PIN. due on monthly pymt. Up to 3-10 Days Battery Life. Just follow the options. Coolpad Surf Mobile Hotspot Web User Interface screen will appear. Click Login on the top right of the Web UI screen. Can't connect to my work VPN either. I called 2 local Boost stores just to get transferred and i called customer support 3 times and got hung up on. Hi there jhum0315. installment agreement, qualifying device & service plan, & eligibility review. Other terms: No annual svc. Buy the Coolpad Surf online with a no-contract plan from Boost Mobile! User Manual – Spanish >, Quickly view your usage with an intuitive panel and LED indicators that make it easier than ever to understand key stats like battery life, data consumption, and more. Sign up to receive our updates, product news and promotions. will expire & acct. Payments: Total plan price includes services, taxes & fees. Tried to activate it but first got message that an error had occurred and to try again later. Please send us a private message so we can assist you with this. extra. No option for hotspot. Same issues here boost mobile is trash , first month November great service, i used all data paid $50 to get more , December fine same speeds then come January a slick slightly declining in internet connection speeds, February a bigger noticeable decline, the February 10th-29th my whole 5 miles radius of service no service at all , after 10 calls to customers service finally someone tells me they are working on towers in my address area after being lied to saying everything is fine . All rights reserved. due on monthly pymt. The Coolpad Surf has a 2150mAh battery that lasts up to 48 hours standby or 5.3 hours of continuous use, and lets you connect up to 15 devices at the same time to share with family and friends. Expandable Memory: No, LTE: B2/4/5/12/13/25/26/41 Includes 50 domestic voice roaming minutes (sel. We understand your frustration, @Boosttrash2020, & we apologize for the inconvenience! They time out. Mobile Hotspot, VPN & P2P Limits: 12GB on the $50 plan. You have to create an account with the hostpot information (serial number). Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. must be in good standing. balance will be forfeited. Devices connected to the CoolPad Surf hotspot don't load https pages. Stay connected all day with the Coolpad Surf. Primary responsible for monthly pymt. Cant watch videos at all. Includes 50 domestic voice roaming minutes (sel. After 3 mos., they will return to the regular allotment.

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