What a sh!t show this company is. There was no 'hard sell', no pressure, no judgment, no BS, just friendly, honest advice and help. Stick to your local bike shops who take care of their customers... Super sick showroom!! Shame as I had thought highly of them till now. What a great experience! These savings are passed on directly to you, the customer. I've upgraded the start rating to a 2 but I am still puzzled as to how horrendous the customer service is, then the product is so good. I bought an YT Capra cf comp 29 2019 and it arrived when they told me. Or if you need to be on the cheapest bike with the worst battery on the market get one of these and get what you pay for , I`m not a new customer - first bike ordered this year was a surprisingly positive experience (despite being at the height of Covid round 1)Fast forward 6 months and this time is a different story altogether. Many of the YT bikes were in back order, just like the rest of the industry. Got a new bike via YT, was a bit late arriving but nbd. I will be buying a Jeffsy XL as soon as they come back in stock, whenever that is!!!!!! I genuinely feel like i`ve been conned. 3 months later comes the worst: chainstay. My chainstay of course cracked again about 6 months later. After going back and forth between the Canyon Spectral CF and YT Jeffsy CF Pro I ended up going for a 2019 (brand new leftover) YT Jeffsy CF Pro 27.5. >>> MBR Trail Bike of the Year 2020. Will i ever see anything or get a response? Customers service is non-existent. It is just a shame that communications are poor between placing the order and delivery. It's just not for me. Very friendly and inviting showroom, an awesome product display and a great way to travel the outdoors! I have been trying to contact the customer service for more than a month about a warranty claim and missing parts, but nobody answers the e-mails or phone calls. Join the 76 people who’ve already contributed. Who knows. Customer service is appalling. What a sh!t show this company is. Straight out the box, faulty Fox 36, first warranty claim. It packed up after 3 rides I had it checked at a shimano centre first to avoid returning to Germany . From my initial purchase to current ownership of my Jeffsy, they have always responded within hours or instantly with all my email inquiries. I missed out on my first order In August because I ordered off bank account ( they sent an email and sold bike out under me next day with no time to respond from junk folder) then ordered over the phone another elite decoy. The bike arrived today and it is smoooooooth. Thanks JM for your support. Avoid this company! My advice to anyone buying a yt decoy is don’t be taken in by the showrooms or nice people which they are- if your bike goes wrong you are left without a ride and no idea when or if it’s being repaired. They just ignore you. I get they are direct to public so you can't expect the service of buying from a shop, however - hire an admin or two, temporarily if need be and respond to customers.There was little indication of such a backlog at hthe point of ordering. They had my bike ready in minutes and helped me carry the box to my truck. I have been trying to cancel my order & I have to say I have never experienced anything like it they do not respond to emails & wont answer the phone. (....still on hold. So now we are not comfortable going there due to the virus pandemic. Ordered and paid for a bike early august, was to be delivered in early september. IPA on tap, Red Bull's to drink and sick bikes everywhere. He said it looked pretty good, and that he'd say at least 95% I will have the bike shortly after that.Well, old Sean must have pulled a fast one. Incredibly steezy  merch and epic staff. The reason given for lack of communication and updates from Germany was a change in logistics software. Don't let the sparkly showroom in Guildford fool you - feel sorry for the staff there. I've purchased 2 x yts in last 2 years which touch wood have been ok, but ordered some bits off them a month ago an I've not received any goods or even had any tracking details. Then 2 month of waiting to get my bike back. Every communication is hard work. I discovered them when they were allready there for some time. Safe to say that production knew about this as the original frame cover was modified so that it would fit into the wrongly drilled holes.3. © 2020 Trustpilot A/S. Business hours may be different today. YT sent another one.2. This chainstay issue is a design failure / poor manufacturing which you will find on 2018 2019 and im sure that on the 2020 Shred and Al Base as well. You can buy a bike from them, just pray nothing goes wrong with it. 2.3. yt-indust ries.com. Super bitchen place to go buy a bike. No matter if the bikes are good, but when you don't get any information about your orders or help if you need it, it is simply unacceptable. I would be very apprehensive ordering another bike off them after this. Poor Service given then market is bouyant so margins should be good. It seems that YT really had the riders in mind when creating the Jeffsy. Weeks after shipping my bike to ‘not YeT Industries’ in Germany and only after I contacted them several times, they concluded that the chainstay needed replacement. Really good experience with YT Industries. In short, they seem like a really decent, honest and professional group of people who love the brand and genuinely want to help their customers. YT Industries Reviews 76 • Poor . The website estimated a September 7th ship date. Everyone knows the bikes are sick (if nothing goes wrong) but the customer service is shocking. The range. Overall email reply time is ca: 1-2 weeks and phone que is approx. These guys love bikes and it shows in how they communicate and respond to questions. Poor Service given then market is bouyant so margins should be good. Hopefully stand to its name.Thanks PS they really need to improve CSAT, The best customer service and bikes out there bar none! I only know that the bike arrived to YT 6 weeks ago because of the DHL tracking, i would not even know if the bike is there. My husband spent some big $$$$ here for a bike for himself. Many of the YT bikes were in back order, just like the rest of the industry. Have since taken bike to showroom/ workshop in Guildford and received excellent customer service and personalised bike set up. It took several emails (unanswered) and several hours on the phone, until, after 4 more weeks, my money was finally refunded. On the first one I had 5 warranty claims (related to suspension and dropper). It's a nice, safe ride from DP Harbor to San Clemente Pier. Ws due 4th November.I have been chasing a delivery date for over 6 weeks, despite countess emails had no response until this morning. Anyways thanks again! They found solutions for any problem! Got a new bike via YT, was a bit late arriving but nbd. The bike ride brilliantly. YT Industries are terrible YT Industries are terrible, I've bought a YT Capra CF Pro Race worth over five thousand Euros and it came with a defective rear shock. Within the first 2-3 miles I felt super comfortable on this bike. I’m told batteries will be available n October however since beginning October they haven’t answered 1 of many emails I have sent simply asking for an update. The direct may save you money but it will cost you time in life and any happiness of enjoying the bike And if you buy these second hand the YT company will not honor any issues hat so ever ( they wash their hands of you and everyone is selling these bikes they have a sh!t battery installed ) So instead buy from a reputable dealer like trek or specialized and get a quality network. Bike is useless for an entire season and no one even picks up the phone. Thank you YT! Fast forward to today when I visited The Mill for a test ride...From the off, Adam in the showroom downstairs, put me at ease. Jeff was not only patient and knowledgeable but explained things in a way that really made sense and helped me a ton. I got the Decoy pro and it assembled easily and everything worked as it's supposed to. The hard work is done YT, just sort out your service!...End of update...Ordered and paid for bike 3 weeks ago. The direct may save you money but it will cost you time in life and any happiness of enjoying the bike And if you buy these second hand the YT company will not honor any issues hat so ever ( they wash their hands of you and everyone is selling these bikes they have a sh!t battery installed ) So instead buy from a reputable dealer like trek or specialized and get a quality network. Delays, delays, delays. yt-indust ries.com. These guys love bikes and it shows in how they communicate and respond to questions. No one answering the phone (tried to call them at least 20 times, waiting around 45 mintues at each occasion), no reply on my emails. I only know that the bike arrived to YT 6 weeks ago because of the DHL tracking, i would not even know if the bike is there. All rights reserved. The have a lounge area to watch RedBull rampage and kick back on the couch. I do believe in acknowledging outstanding and above and beyond service when it happens. It took several emails (unanswered) and several hours on the phone, until, after 4 more weeks, my money was finally refunded. Not even a proper sorry, while other companies would likely have replaced it under warranty at no charge. Thanks YT!! For this reason, I would give the overall bike 4 out of 5 stars. I bought 2 capras from them.

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