No assurance is provided that future dividend payments will match or exceed previous dividend payments. Investors purchasing ADSs through a broker who wish to become registered owners must specifically direct the broker to register the shares with the ADS depositary. If you are unsure about what action to take, if any, you should contact an authorised financial advisor. Prosearch provide a search and identification service designed to trace shareholders and return unclaimed entitlements as efficiently as possible. Each ADS represents two ordinary shares, two A Shares in the case of RDS.A or two B Shares in the case of RDS.B. Certificates If you lose your share certificate please contact Equiniti. The RDS Articles of Association provide the legal authority for this decision. This is known as Direct Payment. Likewise, the words “we”, “us” and “our” are also used to refer to Royal Dutch Shell plc and its subsidiaries in general or to those who work for them. Please have your 11 digit shareholder reference number to hand when calling us as it will help us answer your question in less time. Cash dividends on American Depository Shares (“ADSs”) will be paid, by default, in US dollars. ProSearch and Equiniti Limited are both part of the Equiniti Group of companies. What gives RDS the authority to request my account details? 'We have a strong track record delivering these services to public sector pension schemes and this approval, through an intensive assessment process, is testament to the expertise of our team, the sophistication of our tech and our market experience. Shell’s ambition to be a net-zero emissions energy business, Natural Gas: providing more and cleaner energy, Putting Safety First in Shale Oil and Gas, Leveraging Technology in Shale Oil and Gas, Social and Environmental Responsibility in Shales, Chief Technology Officer and Chief Scientists, Another step towards a global electricity business, View New Energies: building a lower-carbon power business, Explore Shell’s Global Energy Resources database, Share your idea and transform the energy industry, Boosting local economies through entrepreneurship, Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), Preventing the facilitation of tax evasion, View Sustainability reporting and performance data, Investing in access to energy for communities, 4 tips to excel in a Shell face-to-face interview, 7 tips to prepare Students & Graduates for an online video Interview, 10 employees share their first week at Shell, 9 ways to help you find the right career path, Find a Job in the Shell Graduate Programme. Major benefits of book-entry ownership are the elimination of problems associated with paper certificates such as storage, safety of securities or cost and inconvenience of replacement. Equiniti Financial Services Limited offers internet and telephone dealing to residents in the UK, during UK market hours 8.00am to 4.30pm, Monday to Friday (excluding UK public holidays), … In March 2020, Royal Dutch Shell plc (“RDS”) simplified the way its dividends and other distributions are paid, by only making payments (and the re-issuing of payments) directly into a nominated bank account. Duncan Watson, CEO at EQ Paymaster, commented: 'We are delighted to be a part of the National Local Government Pension Scheme framework and look forward to offering this wide pool of schemes our specialist administration software. Investment scams are designed to look like genuine investments. If the current sole holder or one of the joint holders has died, the death will need to be formally registered before the transfer can take place. Royal Dutch Shell plc has simplified the way dividends and other distributions are paid, by only making payments directly into a nominated bank account. However, shareholders who feel they may have all the necessary documentation can approach our Registrar, Equiniti directly themselves. It also maintains the ADS holder register and distributes the dividends in U.S. dollars. This is solely an Equiniti product. Below you can download a copy of the Terms and Conditions for the Royal Dutch Shell Nominee Service. If you are a sole shareholder with 2,500 shares or fewer you can also update your bank details by calling Equiniti on 0800 169 1679 (from the UK) or +44 (0)121 415 7073 (from outside the UK). What if I don’t provide my bank account details? Information about managing your Royal Dutch Shell plc shares including share registration and shareholder forms. This announcement contains forward-looking statements (within the meaning of the U.S. All forward-looking statements contained in this announcement are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. If you are unsure about what action to take, if any, you should contact an authorised financial advisor. You can choose to transfer your Sharesave shares up to a maximum value of £20,000 per annum (for the tax year 2019/2020) into an ISA less any contributions you make to any combination of permitted ISAs in the same tax year. The term "Direct Registration Receipts" means American Depositary Shares not evidenced by Receipts that are evidenced by book entry notations recorded on the Direct Registration System and by periodic statements from the Depositary. Shell has introduced option to receive dividend in US dollars and moved to full electronic settlement of its dividends, On December 18, 2019, Shell announced the introduction of US dollar as additional currency election and highlighted that its dividend will be settled with its shareholders fully electronically either in CREST or via interbank transfers. If you have lost money to investment fraud, you should report it to Action Fraud on 0300 123 2040, or online at www.actionfraud.police.uk. In order to take advantage of this option your bank or financial institution must be part of Automatic Clearing House (ACH). EQ is one of the largest providers of outsourced pension administration in the UK and already provides software services to numerous public sector clients including the Civil Service Pension Scheme, the NHS Pension Scheme and the Armed Forces Pension Scheme. If you would like to amalgamate your accounts to ensure this does not happen in the future, please contact Equiniti. Terms and conditions apply. In many cases the terms ADR and ADS are used interchangeably. ProSearch (ProSearch Asset Solutions Limited) are a professional Asset Reunification company with a 30 year heritage in the provision of Asset Reunification solutions. Please contact Equiniti to provide your bank account details. From April 2020 any monies payable in connection with your shares will only be able to be paid by Direct Payment (or reinvested via the DRIP if applicable). ProSearch Asset Solutions Limited (ProSearch) is registered in England and Wales number 2158381 and is a member of the Equiniti Group. You can also refer to JPMorgan website at www.adr.com. Equiniti Financial Services Limited, as provider of the Royal Dutch Shell plc Nominee Service, has aligned its practices and also no longer makes RDS payments, or re-issues RDS payments by cheque. Lines are open Monday to Friday 9.00am to 5.00pm; excluding UK Bank Holidays. This could be because you have more than one account shown on Royal Dutch Shell's share register. Remember: if it sounds too good to be true, it probably is. (Shareholder reference number will be required – shown on your share certificates, tax vouchers or your Shell Nominee Statement. For Royal Dutch Shell "A" and "B" London share prices from 20th July 2005 to the present date, and for Shell Transport and Trading share prices from 1949 to July 2005, please contact Shareholder Relations in London on: +44 (0)20 7934 3363 or email: royaldutchshell.shareholders@shell.com. ProSearch will ensure that the claims process is simple and quick and secure. There are a number of reasons why we may not be able to contact shareholders direct, which can include: We have worked with ProSearch in this capacity since 2009. With over 5,000 employees, it supports 36 million people in 120 countries and serves c.70% of the FTSE 100. Keep up to date with developments at Shell via email alerts, Twitter or other social media. The following organisations operate Dividend Reinvestment Plans (“DRIPs”) which enable RDS shareholders to elect to have their dividend payments used to purchase RDS shares of the same class as those already held by them: Such organisations provide their DRIPs fully on their account and not on behalf of Royal Dutch Shell plc. All shareholder enquiries should be directed to our Registrar, Equiniti, in the first instance. Royal Dutch Shell: Terms and Conditions Royal Mail: Terms and Conditions: Application Form: RSA Insurance Group: Terms and Conditions SEC S.p.A: Terms and Conditions: This service is restricted to shares from the Scheme of Arrangement by SEC S.p.A for Porta Communications only.

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