After speaking with Earthlink they said that my Install fee was non refundable even though they lied about the speed they could provide in my area. I was promised fiber but got copper connection, do not trust this company, seriously walk away!! However, after not having internet for a few days I called Direct TV and that is when they advised about this company. Now it seems all the customer support is offshore. We were paying Direct TV as agreed in the service agreement. Not racist but each time they handle the call you cant really understand what they are saying and they do not help you at all.!!! Or not interested in finding out. I've had multiple problems with billing (almost every year, they switch me from yearly to monthly when my yearly bill comes due). in service, technology and pricing. So I have to be fair. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums, Have EarthLink 3.0 DSL through AT&T EarthLink is canceling the DSL and wants to offer a hyperlink same speed same line but AT&T will only off of 1.5 same line why. You might have luck finding an EarthLink DSL plan in your area. Last week I had left work early to wait for the technician to come and hook everything up and they did not show, when I called regarding the no show I was told that they tech had arrived and no one was home (which is a lie) I was home waiting the entire time. I been trying to get installed since January 8 and all thy do is lie and give u the run around and tell lies. These technologies include dial-up, satellite, DSL, cable, and fiber. I always seem to get the assistance I need when I call for help. The speed of the connection was a bit slow. The Hyperlink Internet plan uses fiber-optic technology and has no data caps. They went from free email hosting to charging $4.95/ mo to just keep my email address and forward all my emails to my google account. EarthLink has many options for customers. Having to change the email address I've had for 16 years can't be worse than this. I was at 5G and they changed me to a 3g. What are they trying to pull? The service was very basic. It had taken almost 2 weeks to disconnect service after I cancelled my service. The Webhunter. to an alternate email account and will cancel my earthlink after this last year of service. Whats the BEST I can do price wise (Bethel Park PA). my account showed pending so i told her i was going to call back on Monday to see if both charges went through then she gave me a confirmation number. Keep looking and save yourself a headache. There are also additional fees: The Hyperlink Internet plan has a twelve-month contract and an early termination fee of up to $200. EarthLink internet has a fiber optic network that spans the nation with more than 28,000 miles of fiber routes. The program has always been very slow, even at work when I use broadband. After all of this, they place you on hold while they contact the technical department. EarthLink is terrible. EarthLink Support representatives are available via chat or phone. Facebook, money accounts, bank, credit cards, phone, etc.) Well they knew what they were doing because the service is absolutely horrible and I will never keep it for the span of three months. I HAVE PAID for it every month for many years. Start by visiting the. I also have Viatalk, so don't need the phone line. So glad. Phone company gave me the order number from the order they received from EarthLink 6 days before I had no internet. But they did that by keeping the old account and setting up a new account and had I not called, would have billed for both. The program has always been very slow, even at work when I use broadband. Customers who choose the Dial up Internet plan have unlimited dial-up access across the United States. Customers must pre-pay for this plan. This internet is horrible. All providers suck but Earthlink is the worst. I think, because you can't understand anything they say. Don't you have enough with the money WE PAY YOU Earthlink? I would give 0 stars if possible. EarthLink's internet speeds overall fall on the slower end. Looking for something that compromises speed and price? Peace of mind, starting at $15 per month. I was without DSL for almost a month. my due date was on Nov 30 and i made a payment on the 4th of December when i called to make the payment the lady was having trouble making the payment then she comes back on the phone and says she couldn't make the payment because i didn't have money on the card. Earthlink has abysmal Internet service, what their advertisements claim and what is actually delivered are mutually exclusive. Customer service is so bad I can't think of a word appropriate to explain it and I've had 45 min on hold to think about it. I need to send it back by Fedex in order to waive the fee. Haven't had any issues with my service or with payments. Call our recommended rep over at Of course that didn't happen. They also sent me a new modem saying it is free. We connected with them through DISH. They did not care at all that I was ready to cancel my account, I payed for installation but they never showed up un professional i should of read the reviews before purchasing. Will see if this gets fixed tomorrow as promised. Their service is excellent but at first they tod us we had a 2 yr. contract. Then he has the audacity to try and upsell me. Interested customers should check with EarthLink to see if what plans and what speeds are available in their area. Earthlink webmail, at least the service on hosting, is NOT a free service like Gmail or Hotmail. Is anyone else having audio problems from CNN tonight? It also includes virus and spam protection and the ability to use anonymous email addresses. New subscribers can pre-pay $9.95 per month for the first three months. Rude! I advised her and she kept saying no and got an attitude saying the payment didn't go through that i had to make another payment. 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