Participants have the option of taking the course for free, and then taking an e-certificate with logos of NPTEL and IIT Roorkee by paying Rs 1000, and clearing an exam to be conducted on 24 April 2021. The topics of the course deals with the management of resources and activities that lead to production of goods of right quality, in right quantity, at right time and place in the most cost-effective manner. He has developed more than 20 case studies on various aspects of supply chain management, organisational development, natural resource management, social entrepreneurship, and value co-creation. Pradip Kumar Ray is presently a Professor in the Department of Industrial and Systems Engineering, Indian Institute of Technology (IIT), Kharagpur, India. Operations Management is the management of an organisation's productive resources or its production system, which converts inputs into the organisation's products and services. This is one of over 2,200 courses on OCW. NPTEL Courses in Engineering, Science, Management, Humanities and Social Sciences. Aggregate planning is rooted in the manufacturing sector, but many of its concepts apply to service industries, too. This note builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others. HD9980.5.H345 2013 658—dc23 2013001438 I. Service management : an integrated approach to supply chain management and operations / Cengiz Haksever, Barry Render. Industries that will recognize this course Supply Chain Analytics is a growing field. PDF unavailable: 59: Lecture 59: Decision Support Systems for Operations Management ( Contd. ) Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. Render, Barry. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. Services operations management is related with delivering service to the customers of the service. HOME. Quality Management by NPTEL. Operations management is a field of business that involves managing the operations of a business to ensure efficiency in the execution of projects. 2. Business logistics. MIT OpenCourseWare is a free & open publication of material from thousands of MIT courses, covering the entire MIT curriculum.. No enrollment or registration. India's No.1 Platform for Online Learning, Served more than 1.1 lakh Premium Users, Unique platform for students in higher education in India Search by NPTEL Course ID, Course Name, Lecture Title, Coordinator ... Management of New Products and Services. His areas of interests include Transportation Management, Logistics and Supply Chain Management, Project Management, Service Operations Management, Six Sigma, Lean Manufacturing, Optimization, Statistical Modeling and System Dynamics. Quality Management by NPTEL The purpose of this note is to put quality management into perspective, and to highlight its critical importance, as well as to present in-depth ideas on different methodologies, tools and techniques proposed for product and process improvement. 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